Delivery FAQ's

Delivery cost

Delivery is Free on orders over £50.

Do you have a minimum order value?

The minimum order is £50.00 at this time we are unable to accept orders for less than £50

London Delivery

We are currently delivering to London postcodes on Tuesdays to Fridays.

If you order by Tuesday 9pm, we will deliver by Friday of the same week and orders after this time will be delivered in the following week.

Do you offer UK wide delivery

We are currently delivering to London postcodes on Tuesdays to Fridays and the rest of the UK on Wednesdays to Fridays. If you order by Tuesday 9pm, we will deliver by Friday of the same week and orders after this time will be delivered in the following week.

We deliver in England, Wales and Scotland.

Excluding

Highlands and Islands.

Northern Ireland

Channel Islands

Isle of Wight

Isle of Man

Isles of Scilly

Jersey

Ireland

Mainland Europe.

We do not deliver to these locations as refrigerated transport is required.

My order hasn't been delivered

Please note that justcaught.co.uk uses DPD for all deliveries. While we make every effort to ensure your fish arrives fresh and on time, once dispatched, delivery is in the hands of DPD. If you encounter any issues with your delivery, please don't hesitate to contact us on 020 8955 6697, and we'll do our utmost to help resolve the situation.

My delivery was late

We us DPD for all deliveries. While we make every effort to ensure your fish arrives fresh and on time, once dispatched, delivery is in the hands of DPD.

If you encounter any issues with your delivery, please don't hesitate to contact us on 020 8955 6697, and we'll do our utmost to help resolve the situation.

What if I’m out when the delivery arrives?

The overnight courier will seek a signature for the delivery. If you will be out please leave a instructions in the Special Instructions box at the Checkout. The courier can leave the box in a safe place or with a neighbour if instructed.

Storage FAQ's

Will the fish be okay if left?

We pack our fish in an insulated container with gel packs to keep it cool and in perfect condition. However upon receipt you should store the fish as quickly as possible.

Where should I store the fish?

Live clams, mussels and oysters - Store in the bottom of the fridge no lower than 4 degrees Celsius and cover with a damp cloth. DO NOT put into water.

Do not cook any open shellfish unless they close when tapped.

Cook within 24 hours or eat the oysters raw within 24 hours.

Fresh Fish - Store in the fridge and use within 3 days or freeze immediately.

Frozen fish -Put in the freezer as soon as possible

Ordering FAQ's

I would like my order this week - what is the deadline for ordering?

Order By 9pm Tuesday For Delivery Same Week

How long will my order take to arrive?

We partner with DPD for fresh deliveries and your delivery should take place between 0800 - 2000hrs. Our courier operates overnight for your next day delivery and for most orders we pack and ship for next day delivery.